Refund policy

Return & Refund Policy

Your satisfaction is our top priority at ApexUrbanHub. We inspect every item before dispatch to ensure maximum quality.

7-Day Replacement Policy (Damaged / Defective Items)

We offer a 7-Day Replacement Guarantee strictly for items that arrive damaged, defective, or incorrect.

  • Eligibility: You must raise a replacement request within 7 days of parcel delivery.

  • Mandatory Requirement: To claim a replacement for damaged or missing items, an unboxing video showing the unopened outer box/parcel bag and clear footage of the damage is strictly required.

How to File a Claim:

  1. Send an email to apexurbanhub@Gamil.com or message our WhatsApp support within 7 days of receiving the package.

  2. Provide your Order ID, a short description of the issue, and attach the mandatory unboxing video/photos.

  3. Once verified by our support team, we will arrange a reverse pickup or ship a fresh replacement product to your address at no additional cost.

Non-Returnable Items & Conditions:

  • Products damaged due to improper handling, misuse, or deliberate tampering after delivery.

  • Items returned without original packaging, tags, or included accessories.

  • Change of mind after the product has been dispatched.

Refund Policy

  • Prepaid Orders: If a replacement product is out of stock, a full refund will be processed back to your original payment method (Bank account/UPI) within 5-7 business days after quality inspection.

  • COD Orders: For non-replaceable COD orders, refunds are issued via UPI transfer or store credit.